Optimize Customer Wait Time with CUSTOM On-Hold Music & Messaging

Turn hold time into an opportunity with engaging, branded on-hold audio that keeps your customers connected.

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Isometric illustration showcasing on-hold music and messaging, highlighting how branded audio content can transform phone hold time into an engaging customer experience.
Your Investment, Our Commitment

Personalized On-Hold Music & Messaging for Your Brand

Your dedicated Personal Account Representative (P.A.R.) ensures your on-hold experience reflects your brand identity perfectly.
"They showed such a dedication to helping me understand the process and truly making sure everything was set up the best possible way. It was great working with Customtronics!"
Melissa H.
Office Manager
"Our system was completely down, and your understanding of the system allowed us to get it back up in minutes."
Jeremy T.
Area Manager
"Thank you for your attention to detail and our schedule; I'm glad we changed to your company."
Don D.
Corporate Planning
Design a Seamless On-Hold Experience

Choose the Perfect Music to Enhance Your Customer’s Phone Journey

We craft on-hold experiences that integrate seamlessly with your in-store audio identity.

Stylized illustration of a person enjoying music, symbolizing a cohesive on-hold and in-store audio experience.

Seamless On-Hold & In-Store Music Integration

Create a cohesive brand experience by matching your on-hold music with the same genres and moods used in your in-store environment. Extend your brand’s audio identity across all customer touchpoints.

Illustration of a technician working on a digital interface, representing personalized music playlist creation for your brand.

Custom Playlists Crafted Just for You

Let CUSTOMtronics design exclusive playlists tailored to your brand’s identity. Our team of music experts will craft a unique on-hold music experience that resonates with your customers and aligns perfectly with your business.

Craft Your Message

Tailored Voice Messaging for a Memorable On-Hold Experience

Create a meaningful on-hold experience with our custom voice messaging solutions. Our talented voice artists, experienced in working with national and global brands, collaborate with our in-house team to craft messages that perfectly align with your brand and engage your customers. Whether you need music that blends seamlessly with the messaging, sound effects to enhance the experience, or any other audio elements, we deliver with a quick turnaround time—often within 24 hours. Use this opportunity to reassure, inform, and even upsell, all while enhancing the overall customer experience. Your dedicated Personal Account Representative (P.A.R.) is ready to provide samples and guide you through the process.

Make Every Call Count with CUSTOMtronics’ On-Hold Solutions

Seamless design, expert installation, and ongoing support—all customized for your business.