Optimize Customer Wait Time with CUSTOM On-Hold Music & Messaging

Turn hold time into an opportunity with engaging, branded on-hold audio that keeps your customers connected.

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Isometric illustration showcasing on-hold music and messaging, highlighting how branded audio content can transform phone hold time into an engaging customer experience.
Your Investment, Our Commitment

Personalized On-Hold Music & Messaging for Your Brand

Your dedicated Personal Account Representative (P.A.R.) ensures your on-hold experience reflects your brand identity perfectly.
"They showed such a dedication to helping me understand the process and truly making sure everything was set up the best possible way. It was great working with Customtronics!"
Melissa H.
Office Manager
"Our system was completely down, and your understanding of the system allowed us to get it back up in minutes."
Jeremy T.
Area Manager
"Thank you for your attention to detail and our schedule; I'm glad we changed to your company."
Don D.
Corporate Planning
Design a Seamless On-Hold Experience

Choose the Perfect Music to Enhance Your Customer’s Phone Journey

We craft on-hold experiences that integrate seamlessly with your in-store audio identity.

Stylized illustration of a person enjoying music, symbolizing a cohesive on-hold and in-store audio experience.

Seamless On-Hold & In-Store Music Integration

Create a cohesive brand experience by matching your on-hold music with the same genres and moods used in your in-store environment. Extend your brand’s audio identity across all customer touchpoints.

Illustration of a technician working on a digital interface, representing personalized music playlist creation for your brand.

Custom Playlists Crafted Just for You

Let CUSTOMtronics design exclusive playlists tailored to your brand’s identity. Our team of music experts will craft a unique on-hold music experience that resonates with your customers and aligns perfectly with your business.

Craft Your Message

Tailored Voice Messaging for a Memorable On-Hold Experience

Create a meaningful on-hold experience with our custom voice messaging solutions. Our talented voice artists — whose credits include major brands like Apple Pay, Snickers, and Visa — collaborate with our in-house team to craft messages that perfectly align with your brand. Whether you need music that blends seamlessly with the messaging or sound effects to enhance the experience, we deliver with a quick turnaround time — often within 24 hours. Your dedicated Personal Account Representative (P.A.R.) is ready to provide samples and guide you through the process.

Frequently Asked Questions About On-Hold Music & Messaging Solution

What is On-Hold Music & Messaging?

On-Hold Music & Messaging is a solution that plays music and audio messages for callers who are put on hold while calling a business.

How does On-Hold Music & Messaging work?

Our On-Hold Music & Messaging solution simply plugs into a business's current phone system. It plays music and audio messages for callers who are put on hold.

Can On-Hold Music & Messaging be the same or different from the music and audio messaging playing in the business?

Absolutely! Our on-hold music and messaging can be customized to be different from the music and audio messaging playing in your business. This way, you can make sure that your phone system effectively engages and informs your customers while they are on hold. Let our team know if you have any specific requirements and we'll be happy to assist. Our voice-over artists can also provide custom messaging to make your on-hold experience even more personalized.

Does CUSTOMtronics Sound have voice-over artists for On-Hold Music & Messaging?

Yes, CUSTOMtronics Sound has freelance voice-over artists who can provide voice-overs for On-Hold Music & Messaging. Our voice-over artists have worked on national and global accounts.

How can On-Hold Music & Messaging enhance a business's call experience?

On-Hold Music & Messaging can significantly enhance a business's call experience by providing callers with a mix of entertaining and informative audio content while they wait on hold. This helps to make the wait less frustrating and more enjoyable for the caller. By providing high-quality and professionally produced on-hold audio, businesses can convey a professional and polished image, build trust with their callers, and improve the overall call experience.

Make Every Call Count with CUSTOMtronics’ On-Hold Solutions

Seamless design, expert installation, and ongoing support—all customized for your business.