On-Hold Music & Messaging Solutions

Optimize Customer Wait Time with CUSTOM On-Hold Music & Messaging

Turn hold time into an opportunity with CUSTOMtronics. Enhance customer satisfaction with personalized on-hold music and messaging that keep your brand top of mind and engage your audience.

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Illustration of a woman creating an on-hold message for a business that is being listened to by a man sitting at home with his cat while on hold. The image shows a connection between the creation process and the listener's experience through voice and music notes.
Your Investment, Our Commitment

Personalized On-Hold Music & Messaging for Your Brand

Your dedicated Personal Account Representative (P.A.R.) ensures your on-hold music and messaging aren’t just background noise—they’re an extension of your brand’s identity. With our dedicated support, you can stay focused on what matters most—your business.

Discover Our Customer-First Approach
Real Stories, Real Impact

Hear What Our Clients Are Saying

"They showed such a dedication to helping me understand the process and truly making sure everything was set up the best possible way. It was great working with Customtronics!"

OFFICE MANAGER Melissa H.

"Our system was completely down, and your understanding of the system allowed us to get it back up in minutes."

AREA MANAGER Jeremy T.

"Thank you for your attention to detail and our schedule; I'm glad we changed to your company."

CORPORATE PLANNING Don D.
Design a Seamless On-Hold Experience

Choose the Perfect Music to Enhance Your Customer’s Phone Journey

Illustration of a woman on her phone listening to a business' on-hold music.

Seamless On-Hold & In-Store Music Integration

Create a cohesive brand experience by matching your on-hold music with the same genres and moods used in your in-store environment. Extend your brand’s audio identity across all customer touchpoints.

Illustration of a man selecting licensed music for on-hold use from a library of options for his business.

Custom Playlists Crafted Just for You

Let CUSTOMtronics design exclusive playlists tailored to your brand’s identity. Our team of music experts will craft a unique on-hold music experience that resonates with your customers and aligns perfectly with your business.

Craft Your Message

Tailored Voice Messaging for a Memorable On-Hold Experience

Create a meaningful on-hold experience with our custom voice messaging solutions. Our talented voice artists, experienced in working with national and global brands, collaborate with our in-house team to craft messages that perfectly align with your brand and engage your customers. Whether you need music that blends seamlessly with the messaging, sound effects to enhance the experience, or any other audio elements, we deliver with a quick turnaround time—often within 24 hours. Use this opportunity to reassure, inform, and even upsell, all while enhancing the overall customer experience. Your dedicated Personal Account Representative (P.A.R.) is ready to provide samples and guide you through the process.

Your Brand, Your Sound

Make Every Call Count with CUSTOMtronics’ On-Hold Solutions

Your on-hold music and messaging are more than just fillers—they’re powerful tools designed to engage your customers and amplify your brand’s unique identity. With the dedicated support of your Personal Account Representative (P.A.R.), every call becomes an opportunity to leave a lasting impression.

 

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