On-Hold Solutions

Optimize Customer Wait Time with Custom On-Hold Solutions

Turn hold time into an opportunity with CUSTOMtronics. Boost customer satisfaction with tailored audio.

Illustration of a woman creating an on-hold message for a business that is being listened to by a man sitting at home with his cat while on hold. The image shows a connection between the creation process and the listener's experience through voice and music notes.
Your Investment, Our Commitment

Personalized On-Hold Solutions, Tailored to Your Brand

Your Personal Account Representative (P.A.R.) ensures that your on-hold music and messaging are more than just background noise—they're an extension of your brand. With our dedicated support, you can focus on your core business, knowing your on-hold experience is in expert hands.

Real Stories, Real Impact

Hear What Our Clients Are Saying

"They showed such a dedication to helping me understand the process and truly making sure everything was set up the best possible way. It was great working with Customtronics!"

"Our system was completely down, and your understanding of the system allowed us to get it back up in minutes."

"Thank you for your attention to detail and our schedule; I'm glad we changed to your company."

Design a Seamless On-Hold Experience

Pick the Ideal Music to Elevate Your Customer's Phone Journey

Illustration of a woman on her phone listening to a business' on-hold music.

Tailored On-Hold Music

Extend your brand's audio identity to your phone lines. Select from a variety of genres and moods to create an on-hold atmosphere that resonates with your customers.

Illustration of a man selecting licensed music for on-hold use from a library of options for his business.

Hassle-Free Music Licensing

Forget the complexities of music licensing. We collaborate with major music labels to ensure a seamless and legal on-hold music experience, leaving you free to focus on your business.

Craft Your Message

Tailored Voice Messaging for a Memorable On-Hold Experience.

Create a meaningful on-hold experience with our custom messaging solutions. Our skilled voice talent and in-house team collaborate to craft messages that not only align with your brand but also engage your customers. Use this time to reassure, inform, and even upsell, all while improving the customer's overall experience. Your Personal Account Representative (P.A.R.) is ready to provide samples and guide you through the process.

Your Brand, Your Sound

Make Every Call Count with CUSTOMtronics On-Hold Solution

Our on-hold music and messaging solutions are more than just fillers; they're strategic tools designed to engage your customers and reflect your brand's unique identity. With the dedicated support of your Personal Account Representative (P.A.R.), make every call an opportunity to leave a lasting impression.