Frequently Asked Questions About Our Custom Audio, Video, and Support Solutions

Welcome to our FAQ page. Here, you will find answers to the most common questions about our custom audio and video solutions, as well as our unique support structure and company practices. Our aim is to provide you with all the information you need to have a positive and rewarding experience with our services. As always, we are here to serve you.

FAQs for Music for Business Solution

Get answers to all your questions about our Music for Business solution, including how it can enhance your in-store experience and the benefits it provides, right here in our FAQs.

What is Music For Business?

Music For Business is a solution offered by us that provides businesses with customizable music playlists to enhance their customers’ in-store experience.

Can I choose the songs that play in my business?

Yes, you can choose the songs and create custom playlists to fit your brand and audience.

Is the music licensed for commercial use?

At CUSTOMtronics Sound, your business is always protected with our full commercial licensing. We ensure your peace of mind by including relevant PROs (ASCAP, BMI, and SOCAN) for businesses in the U.S.A and Canada. For licensed music needs outside of these regions, simply contact our team. We're here to help.

Can I change the playlist at any time?

Yes, you have the ability to change your playlist at any time to fit the mood and needs of your business.

Is Music For Business available in all regions?

Availability may vary by region, please contact us to see if Music For Business is available in your area.

How do I get started with Music For Business?

Contact us to learn more and start enhancing your customers’ in-store experience with Music For Business.

Can I import my pre-existing playlist?

Yes. You can import your pre-existing playlist. If needed, we can add more songs that match the mood and update it regularly.

FAQs for In-Store Audio Messaging Solution

Find answers to all your questions about our In-Store Audio Messaging solution, including how it can improve your in-store experience and the benefits it offers, right here in our FAQs.

What is In-Store Audio Messaging and how does it work?

In-Store Audio Messaging is a solution provided by CUSTOMtronics Sound that delivers audio messages to customers through a retail store's speakers. These audio messages can be used to provide information, promotions, store hours, and news to customers.

Can I use my own voice recordings for In-Store Audio Messaging?

Yes, CUSTOMtronics Sound offers the option of using your own voice recordings for In-Store Audio Messaging. We also offer the services of our own freelance voice-over artists.

How often can I update the audio messages for In-Store Audio Messaging?

The frequency of updating audio messages for In-Store Audio Messaging is completely up to the business and can be updated as frequently as desired.

Can In-Store Audio Messaging be integrated with other systems in my store?

Yes, In-Store Audio Messaging can be integrated with other systems in your store, such as digital signage and music, to create a comprehensive and seamless customer experience.

Do you have licensed music that can be added to my In-Store Audio Messaging?

Yes, we have a selection of licensed music that can be added to your In-Store Audio Messaging to enhance your in-store experience for customers. Let us know if you have any specific preferences and our team can help you select the perfect track for your store.

Do you have your own voice-over artists for In-Store Audio Messaging?

Yes, we have a team of highly talented and experienced freelance voice-over artists who have worked on national and global accounts. Our voice-over artists bring a wealth of experience and expertise to the table, and can help elevate your in-store audio messaging to the next level. Whether you're looking for a friendly and approachable voice, or a more professional and authoritative tone, our team of voice-over artists can deliver the perfect voice for your brand.

FAQs for Digital Signage Solution

Get answers to all your questions about our Digital Signage solution, including how it can enhance your in-store or business experience and the benefits it provides, right here in our FAQs.

What is Digital Signage and how can it benefit my business?

Digital Signage is a form of electronic display that shows digital content, such as images, videos, and information. It can benefit your business by providing a dynamic and engaging way to communicate with your customers, whether it's promoting products, displaying information, or delivering advertising content.

How easy is it to install and use Digital Signage?

Digital Signage is very easy to install and use. Our players are simple to set up and can be preconfigured, making it hassle-free to get started. Our players are also available in different options, such as Ethernet, Wi-Fi, or LTE capable, to suit your needs.

Can you provide LTE coverage for my digital signage units?

Yes, we offer LTE coverage for our digital signage units, so even if you don't have an existing Wi-Fi network, you can still use our digital signage solution. Simply let us know that you're interested in LTE coverage and we'll take care of the rest.

Can you provide content for my Digital Signage display?

Yes, our Creative Content Team can create unique and branded content for your display, to ensure it perfectly aligns with your brand image and messaging.

What kind of displays are available for Digital Signage?

We offer a variety of displays to suit different needs, including touch displays for mall or office building maps, screens for QSR or café menu boards, and displays for retail window displays.

How can I get started with Digital Signage for my business?

To get started with Digital Signage for your business, simply reach out to us today and we'll help guide you through the process.

FAQs for On-Hold Music & Messaging Solution

Find answers to all your questions about our On-Hold Music & Messaging solution and learn how it can improve your callers' experience while on hold. Get more information about the benefits it provides right here in our FAQs.

What is On-Hold Music & Messaging?

On-Hold Music & Messaging is a solution that plays music and audio messages for callers who are put on hold while calling a business.

How does On-Hold Music & Messaging work?

Our On-Hold Music & Messaging solution simply plugs into a business's current phone system. It plays music and audio messages for callers who are put on hold.

Can On-Hold Music & Messaging be the same or different from the music and audio messaging playing in the business?

Absolutely! Our on-hold music and messaging can be customized to be different from the music and audio messaging playing in your business. This way, you can make sure that your phone system effectively engages and informs your customers while they are on hold. Let our team know if you have any specific requirements and we'll be happy to assist. Our voice-over artists can also provide custom messaging to make your on-hold experience even more personalized.

Does CUSTOMtronics Sound have voice-over artists for On-Hold Music & Messaging?

Yes, CUSTOMtronics Sound has freelance voice-over artists who can provide voice-overs for On-Hold Music & Messaging. Our voice-over artists have worked on national and global accounts.

How can On-Hold Music & Messaging enhance a business's call experience?

On-Hold Music & Messaging can significantly enhance a business's call experience by providing callers with a mix of entertaining and informative audio content while they wait on hold. This helps to make the wait less frustrating and more enjoyable for the caller. By providing high-quality and professionally produced on-hold audio, businesses can convey a professional and polished image, build trust with their callers, and improve the overall call experience.

FAQs for A/V Systems

Get answers to all your questions about our A/V Systems solution, including the design and installation process, ongoing maintenance and support, and more. Here in our FAQs, we have all the information you need to make an informed decision about your business's A/V needs.

What does your A/V Systems solution offer?

Our A/V Systems solution offers everything from design and installation to ongoing maintenance and support. We provide a complete end-to-end solution to ensure the best possible audio and visual experience for your business.

How do I get started with your A/V Systems solution?

Getting started with our A/V Systems solution is simple. First, you can contact us to discuss your needs and learn more about the design and installation process. Our team will work with you to determine the best setup for your business, and then handle the installation and ongoing maintenance and support.

What kind of support do you offer for your A/V Systems solution?

Our team is dedicated to ensuring that your A/V Systems solution is functioning at its best. We offer online and phone support to answer any questions you may have about the system. If you need any help, we are here to serve.

Can you design and install an A/V system for my business?

With over 50 years of experience, our team is dedicated to providing top-notch A/V system solutions for businesses. Our experts are knowledgeable in designing, installing, and maintaining these systems to ensure optimal performance. Our commitment to excellence doesn't stop there, as we also provide online and phone support for the system to ensure a seamless user experience.


How do you ensure the ongoing maintenance of my A/V system?

Our A/V systems are designed to provide reliable, long-lasting performance. Our trained technicians ensure that each system is installed correctly, minimizing the need for return visits and ensuring that the system runs smoothly for years to come. With over 50 years of experience in the industry, we understand how to design and install A/V systems that deliver outstanding results.

FAQs for CUSTOMtronics Support and Our Company

Uncover the answers to your questions about our unique customer support, our company's values and history, and the role of your Personal Account Representative. Discover how these aspects enhance your journey with CUSTOMtronics, right here in our FAQs.

What makes CUSTOMtronics unique in providing support and in the industry?

CUSTOMtronics is distinguished not only by our long-standing history in the background music industry, but also by our unwavering commitment to customer service. Founded in 1969, we are one of the oldest companies in the industry and have proudly maintained our independence as a privately held, family-owned business. This longevity is a testament to our focus on our core principle: "We are here to serve". Every customer is assigned a Personal Account Representative (P.A.R.) to ensure prompt, personalized, and attentive service, embodying our enduring motto at each interaction.

What is a Personal Account Representative and what role do they play at CUSTOMtronics?

A Personal Account Representative (P.A.R.) is a unique feature of CUSTOMtronics' customer-centric approach. Every customer is assigned a P.A.R., who ensures prompt, personalized, and attentive service. They are there to support you from the initial stages of scheduling a walk-through of your business, through to the implementation of your technology solution. The P.A.R. is your primary point of contact and is dedicated to elevating your experience, helping you get the most out of our solutions, and ensuring your satisfaction is met at every stage of our journey together.

What are the hours of operation for CUSTOMtronics?

Our hours of operation are from 8:00 AM to 5:00 PM, Monday to Friday.

Can I reach CUSTOMtronics Support during the weekend?

While our regular hours are Monday through Friday, we do provide support during the weekends for emergencies.

How can I connect with CUSTOMtronics Support?

You can connect with our support team via email at or by filling out our support form at

What should I expect when I submit a support ticket?

When you submit a ticket, our team is committed to responding within 24 business hours. Many issues can be resolved in a single conversation. In the event that on-site support is necessary, we'll work with you to find a time that's convenient for your business. Our trained technicians will work quickly and efficiently to resolve the issue and get your systems back online​.

FAQs for Billing & Subscription Management

Explore answers to all your questions about managing your subscription and billing with CUSTOMtronics right here in our FAQs. Learn about the role of your Personal Account Representative (P.A.R.), how they can assist with your billing inquiries, manage your subscription changes, and more.

How can I update my billing information?

At CUSTOMtronics, we've simplified the process of updating your billing information. Your designated Personal Account Representative (P.A.R.) is ready to assist you with any changes. Simply get in touch with them via email or phone call to update your billing details.

How can I view my CUSTOMtronics invoices?

We ensure that keeping track of your invoices is as straightforward as possible. At the start of each billing cycle, we send out your invoice directly to you. If you need a copy of past invoices or have any questions about your current invoice, your P.A.R. is just a call or email away.

How can I change my subscription plan with CUSTOMtronics?

CUSTOMtronics makes adjusting your subscription plan easy. Your P.A.R. is there to guide you through your options and help you select the plan that best fits your needs. To make any changes, reach out to your P.A.R. via email or phone call.

How can I cancel my CUSTOMtronics subscription?

At CUSTOMtronics, we know that business needs can evolve. If you're considering making changes to your services, including cancellation, we encourage you to reach out to your Personal Account Representative (P.A.R.). They're equipped to discuss your needs, explore options, and guide you through any necessary processes. Your satisfaction is our priority, and we're here to support you every step of the way.


Have More Questions?

Our FAQ page is here to help you understand our solutions and services. If you still have questions, please reach out to us and we'll be happy to assist.