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Built on Integrity. Proven by Results
From our founding to today, one thing has remained constant: our commitment to integrity in every project, character in every interaction, and excellence that puts your success first.
"Our system was completely down, and your understanding of the system allowed us to get it back up in minutes."
Jeremy T.
Area Manager
"Finally, I'm actually getting real service."
Nancy I.
General Manager
"This is the most professional installation in years. I sent pictures throughout my team, showing what a good job looks like."
Weston M.
New Construction Supervisor
Our Three Core Pillars
What began as a simple commitment to honest service has evolved into three core pillars that define everything we do. These aren't just business principles—they're the foundation of how we've served clients for over 55 years and continue to deliver excellence today.
Integrity-First Partnerships
When you choose CUSTOMtronics, you're partnering with a team that operates with unwavering integrity. From transparent pricing to honest timelines, we provide the full spectrum of in-store media solutions with the character-driven service your business deserves.
Character-Driven Solutions
At CUSTOMtronics, we believe great technology means nothing without great character behind it. We craft unforgettable customer experiences through custom music playlists, interactive displays, and sensory integrations—all delivered with the integrity and reliability you can count on for years to come.
A Servant's Heart at the Core of Our Approach
When you choose CUSTOMtronics, you become part of our family—and we protect family. We stand by you through every challenge with the integrity to tell you what you need to hear, not just what you want to hear. Your success is our mission, and we'll never compromise our character or cut corners on your project.
Frequently Asked Questions About CUSTOMtronics
CUSTOMtronics is distinguished not only by our long-standing history in the background music industry, but also by our unwavering commitment to customer service. Founded in 1969, we are one of the oldest companies in the industry and have proudly maintained our independence as a privately held, family-owned business. This longevity is a testament to our focus on our core principle: "We are here to serve". Every customer is assigned a Personal Account Representative (P.A.R.) to ensure prompt, personalized, and attentive service, embodying our enduring motto at each interaction.
A Personal Account Representative (P.A.R.) is a unique feature of CUSTOMtronics' customer-centric approach. Every customer is assigned a P.A.R., who ensures prompt, personalized, and attentive service. They are there to support you from the initial stages of scheduling a walk-through of your business, through to the implementation of your technology solution. The P.A.R. is your primary point of contact and is dedicated to elevating your experience, helping you get the most out of our solutions, and ensuring your satisfaction is met at every stage of our journey together.
Most providers route you through a call center where you get a ticket number and explain your situation to a different person every time. At CUSTOMtronics, your P.A.R. is a dedicated point of contact who knows your business, your system, and your history. When you reach out, you are speaking with someone who already understands your setup — not starting from scratch. It is the difference between having a partner and having a queue number.
When you submit a ticket, our team is committed to responding within 24 business hours. Many issues can be resolved in a single conversation. In the event that on-site support is necessary, we'll work with you to find a time that's convenient for your business. Our trained technicians will work quickly and efficiently to resolve the issue and get your systems back online.