Every caller is important to your business and you want to make them feel that way. When a customer reaches out by phone, set the right tone for that experience through customized on-hold music and on-hold messaging,
CUSTOMtronics delivers a mood reset for your caller and sets the stage for a productive experience for your customer and your inbound representative. Your on-hold music experience can change the perception of waiting on hold from painful to (dare we say) positive!
When your customer is on hold, it is the perfect time to deliver timely and appropriate on-hold messaging. Messaging can be used to set the tone for the upcoming conversation, reassure the customer, or even offer upsell opportunities.
CUSTOMtronics has access to top voice talent to provide a soothing or energizing voice to your callers. If you prefer, use your in-house talent to record key messaging to your listeners.